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FAQ

Serving Families Throughout Bartlett

Home System FAQ

Search for a key word of a question you have and find your answer here.

  • Olive Branch

    • What causes high indoor humidity even when the air conditioner is running?

      High indoor humidity often occurs when a cooling system is improperly sized or short-cycling, meaning it turns off before it has enough time to pull moisture from the air. Leaky ductwork can also pull damp air into your living spaces. We inspect your airflow pathways and recommend solutions like variable-speed upgrades or whole-home dehumidification to keep your air feeling crisp and dry.

    • How do I know if my system needs a quick repair or a full replacement?

      If your equipment is under 10 years old and experiencing a minor part failure, a simple repair is usually the most cost-effective option. However, if your unit requires frequent service calls, uses outdated refrigerant, or causes your monthly power bills to spike, investing in a new high-efficiency system often saves money over time. We lay out repair costs alongside replacement options so you can decide without pressure.

    • Why is a standby generator a smart investment for my home?

      Severe storms can knock out power grids for hours or even days, leaving your family without refrigeration, lights, or climate control. As a Certified KOHLER® Installer, we evaluate your main electrical panel to fit your home with an automated standby system that kicks on seconds after an outage occurs.

  • Memphis

    • Why is indoor humidity so hard to control in Memphis homes?

      Mid-South summer air carries high moisture loads, forcing your air conditioner to work twice as hard. If your system is slightly oversized or short-cycling, it shuts off before it can remove humidity from your living space. We can adjust blower speeds, seal duct leaks, or add whole-home dehumidification to keep your indoor air feeling crisp and dry.

    • What should I do if my system breaks down during a severe storm?

      Power fluctuations and lightning strikes during summer storms can trip breakers, blow fuses, or burn out capacitors. Turn your system off at the thermostat and give us a call. We offer 24/7 emergency service and can also evaluate your home for a KOHLER® standby generator to keep your essential appliances running during grid outages.

    • How do I know if my system just needs a repair or a complete upgrade?

      If your equipment is over ten to twelve years old, uses outdated refrigerant, or requires repeated service calls every season, replacing it is usually the more practical choice. We test your system's overall efficiency, present clear repair costs alongside replacement options, and let you choose what works best for your family.

  • Collierville

    • Why is the second floor of my Collierville home so much warmer than the main level during summer?

      Heat naturally rises, but a dramatic temperature split between floors usually points to undersized return ductwork, improper static pressure, or an unbalanced system. We use thermal diagnostics and testing equipment to assess airflow pathways and recommend solutions such as zoning controls or supplemental ductless units to restore balance.

    • What size standby generator do I need for a larger home in Shelby County?

      A whole-home standby power setup depends on your total electrical load, including central air units, medical equipment, refrigeration, and well pumps. As a Certified KOHLER® Installer, we perform a thorough load calculation on your main panel to ensure your generator handles severe storm power grid outages without overloading.

    • How does Collierville's humidity affect my air conditioner?

      High humidity forces your cooling system to work twice as hard to remove moisture from the air before it can lower the indoor temperature. If your unit is improperly sized or short-cycling, it will leave your air feeling heavy and sticky; adding whole-home dehumidification or upgrading to a variable-speed system resolves this issue efficiently.

  • Generator Repair

    • Why does my generator run but not power the house?
      This is often related to a transfer switch malfunction, improper electrical synchronization, or a control board issue. We inspect both the generator and the switch to ensure power is properly transferred to your home’s electrical panel.
    • How often should standby generator repair be needed?
      Well-maintained systems rarely require major repairs. However, lack of maintenance, battery degradation, fuel contamination, or electrical wear can cause unexpected failures that require generator repair services.
    • Do you provide emergency generator repair?
      Yes. We offer priority response for emergency generator repair situations. If your system fails during a power outage, we work quickly to diagnose and restore operation whenever conditions allow safe access.
    • Can small issues cause total generator failure?
      Absolutely. Minor fuel line restrictions, corroded terminals, or sensor failures can prevent startup. Addressing these early through generator service and repair prevents larger mechanical damage later.
    • Is it worth repairing an older generator?
      That depends on engine condition, parts availability, and overall system integrity. We provide honest recommendations and second opinions so you can decide whether repair or replacement makes the most sense.
  • Generator Maintenance

    • How often should a standby generator be serviced?
      Most manufacturers recommend annual maintenance at a minimum. However, systems that experience frequent outages or extended runtimes may require additional inspections. Routine generator maintenance services help prevent startup failure and preserve warranty coverage.
    • What happens during a generator tune-up?
      A generator tune-up includes oil and filter changes, battery inspection, coolant checks, electrical testing, control panel verification, and transfer switch testing to ensure proper activation and stable operation.
    • Can maintenance prevent emergency repairs?
      Yes. Home generator maintenance services are designed to detect worn parts, fuel issues, and electrical weaknesses before they cause sudden breakdowns during an outage.
    • Do generators really need service if they rarely run?
      Absolutely. Idle systems still experience oil degradation, battery drain, and corrosion. Regular generator servicing and maintenance ensure your system starts immediately when needed.
    • Is maintenance required to keep my warranty valid?
      In most cases, yes. Manufacturers often require documented maintenance to maintain warranty protection. Our maintenance documentation helps homeowners meet those requirements.
  • Generator Installation

    • How do I know what size generator my home needs?
      Proper sizing begins with a load calculation. We evaluate your electrical panel, high-demand appliances, HVAC equipment, and critical circuits to determine whether you need whole-home or partial coverage. This prevents overloads and ensures consistent performance during outages.
    • What is included in a standby generator installation?
      Our standby generator installation includes load assessment, fuel source coordination, transfer switch integration, equipment placement, electrical connections, testing, and monitoring setup. We also provide a walkthrough so you understand system operation and maintenance needs.
    • How long does home generator installation take?
      Most installations are completed within one to two days, depending on fuel configuration and electrical modifications. We schedule carefully and communicate clearly so homeowners understand timelines and inspection requirements before work begins.
    • Why choose a KOHLER® system over other brands?
      KOHLER® generators are known for superior engine construction and quieter performance compared to many standard market options. As certified installers, we select equipment designed for durability and consistent automatic operation during extended outages.
    • Why choose a KOHLER® system over other brands?
      KOHLER® generators are known for superior engine construction and quieter performance compared to many standard market options. As certified installers, we select equipment designed for durability and consistent automatic operation during extended outages.
    • Do you provide maintenance after installation?
      Yes. We offer generator maintenance services that include inspections, battery checks, oil changes, and monitoring verification. Regular service ensures your standby system remains ready when the power fails.
  • Generators

    • How much does a home standby generator cost?

      Total project cost typically ranges from $9,500-$22,000+, depending on fuel type, size, installation needs, transfer switch type, and electrical requirements.

      We provide free in-home assessments so you get an accurate, customized quote, no surprises.

    • What size generator do I need for my home?

      No two homes are the same. We evaluate your electrical panel, HVAC equipment, appliances, and lifestyle needs to determine the correct size for your home.

      Most Memphis-area homes fall between 14kW and 26kW, depending on whether you want whole-home coverage or essential circuits only.

    • How long is the installation process?

      From initial assessment to final startup testing, a typical project takes 7-14 days, depending on permitting, gas line work, concrete pad curing, and utility coordination.

      The actual on-site installation work is usually completed in about 1-2 days by our ATS team.

    • What maintenance is required?

      KOHLER® recommends annual maintenance, which includes oil and filter changes, system checks, and a full operational test.

      ATS offers generator maintenance plans with reminders, priority scheduling, and 24/7 emergency service to keep your system ready when you need it most.

    • Do you service Generac generators?

      Yes. While we specialize in premium KOHLER® standby generators, our technicians are fully trained to service Generac and Briggs & Stratton systems as well.

      If you already have a generator and need maintenance or repair, we can help.

    • What happens when the power goes out?

      Your standby generator automatically senses the outage, starts within seconds, and transfers your home to backup power.

      When utility power returns, the system switches you back and shuts down, no refueling, no extension cords, and nothing for you to reset.

    • Can I finance my generator?

      Yes. We offer flexible financing options through multiple lending partners, with approvals often available in a few minutes.

      During your home assessment, we can review payment options so you can choose what fits your budget.

  • Storm Emergency

    • Is it safe to run my AC or furnace after a storm?

      Not always. A system exposed to water, debris, or a power surge can carry hidden damage, and running it before an inspection can make the problem worse.

    • Why did my generator not turn on during the outage?

      A dead battery, a tripped transfer switch, or storm damage itself are the most common reasons.

    • Do you offer emergency service at night or on weekends?

      Yes, we are available 24/7 for storm and emergency calls, including nights, weekends, and holidays.

    • Can a severe lightning strike damage my HVAC system?

      Yes, lightning strikes and sudden utility grid surges can fry sensitive circuit boards, blow capacitors, and damage compressor windings. If your system will not turn on or repeatedly trips your breaker after a storm, give us a call for a diagnostic check.

    • How do I know if my standby generator suffered flood or water damage?

      If floodwaters reach the base of your generator enclosure, do not attempt to start it automatically or manually. Submerged wiring, control panels, and air intakes can cause severe electrical damage; our team will inspect and clean internal components before restoring power.

  • Indoor Air Quality

    • How do I know if my home needs air quality testing?
      Signs include persistent dust, allergy symptoms, uneven airflow, musty odors, and humidity imbalance. A professional air quality test for home conditions can identify leaks, filtration gaps, or airflow issues contributing to these problems.
    • What does envelope testing measure?
      Envelope testing evaluates how tightly your home is sealed and identifies where outside air is entering. Combined with thermal imaging, it helps locate hidden air leaks that reduce efficiency and introduce pollutants.
    • Do UV lights really improve air quality?
      HVAC UV light installation can help reduce microbial growth inside the system, particularly on coils and damp surfaces. This supports cleaner airflow and may reduce odor or biological contamination buildup.
    • Is whole-house humidifier installation worth it?
      Balanced humidity improves comfort, reduces dry air irritation, and helps protect wood furnishings. Proper humidity control also supports HVAC system performance and energy efficiency.
    • Can indoor air quality upgrades reduce energy costs?
      Yes. Improving airflow balance and sealing leaks reduces system strain. When air moves efficiently through your home, your heating and cooling equipment does not need to work as hard to maintain comfort.
  • Preventative Maintenance

    • How often should HVAC preventive maintenance be performed?
      Most systems benefit from two visits per year, typically once before summer and once before winter. Regular HVAC preventive maintenance keeps equipment prepared for peak demand.
    • What is included in an HVAC tune up?
      An HVAC tune up includes filter checks, coil cleaning, refrigerant verification, electrical inspection, thermostat calibration, and airflow testing.
    • Can maintenance reduce energy bills?
      Yes. Clean coils, proper airflow, and calibrated controls improve efficiency, which often leads to lower monthly energy costs.
    • Is maintenance required for warranty protection?
      Many manufacturers require documented HVAC maintenance service to keep warranty coverage valid. Routine inspections help meet those requirements.
    • What happens if I skip routine maintenance?
      Skipping HVAC routine maintenance increases the likelihood of unexpected breakdowns, reduced efficiency, and premature equipment failure.
  • Ductwork Installation

    • How do I know if my ductwork needs replacement?
      Signs include uneven temperatures, weak airflow, excessive dust, and high energy bills. An inspection can determine whether ductwork installation services are needed to correct airflow problems.
    • Can new ductwork improve energy efficiency?
      Yes. Properly sealed and sized ducts reduce energy loss and allow heating and cooling systems to operate more efficiently.
    • Do you handle ductwork for renovations or additions?
      Yes. We provide ductwork design and installation for home expansions, remodels, and full HVAC upgrades.
    • How long does ductwork installation take?
      Timelines vary depending on system complexity and accessibility. Smaller modifications may take a day, while full-home ductwork installation can require multiple days.
    • Will new ductwork make my home quieter?
      Proper duct sizing and insulation can reduce airflow noise and vibration, contributing to a quieter and more comfortable indoor environment.
  • Heating Installations

    • How do I know if I need a new heating system?
      Signs include uneven heating, rising utility bills, unusual odors, frequent breakdowns, or equipment older than 15 years. A professional evaluation determines whether heating installation services are more cost-effective than continued repairs.
    • What is the difference between a furnace and a heat pump?
      Furnaces generate heat through combustion or electric resistance, while heat pump installation transfers heat from outside air. The ideal choice depends on climate conditions, efficiency goals, and home layout.
    • How long does heating system installation take?
      Most installations are completed within one to two days, depending on ductwork modifications and equipment type. We provide a clear timeline before work begins.
    • Will a new system reduce my energy costs?
      Yes. Modern systems operate more efficiently and regulate temperature more accurately. Proper installation ensures those efficiency ratings translate into real savings.
    • Do you install boilers as well?
      Yes. We provide boiler installation services where appropriate and evaluate whether a boiler, furnace, or heat pump best suits your home’s needs.
  • Heating Repairs

    • Do you repair both furnaces and heat pumps?
      Yes. We provide heat pump repair, furnace repair services, and boiler repair. Our technicians are trained to work on multiple heating technologies and brands.
    • Is emergency heater repair available?
      Yes. When heating systems fail during cold conditions, we prioritize emergency heater repair calls to restore warmth quickly and safely.
    • Can thermostat issues cause heating problems?
      Absolutely. Faulty thermostats or wiring can prevent proper system activation. We verify thermostat communication during every heating system repair service call.
    • Should I repair or replace my heating system?
      That depends on the age of the system, repair frequency, and overall condition. We provide clear recommendations and second opinions so you can make an informed decision.
  • Mini Split Systems

    • How does a ductless mini-split system work?

      A mini-split connects an outdoor condenser unit to one or more indoor air handlers via small copper refrigerant lines. The indoor unit pulls heat out of the room during summer and reverses process in winter to pump warmth inside, eliminating the need for bulky metal ductwork.

    • Are mini-split systems more energy-efficient than standard systems?

      Yes, they are exceptionally efficient because they avoid duct leakage, which accounts for up to thirty percent of energy loss in standard setups. They also use inverter compressors that adjust their speed continuously rather than turning full on or off, keeping power consumption low.

    • What kind of maintenance does a ductless system require?

      You should wash the reusable indoor air filters every few weeks to keep airflow moving freely. Having our team perform seasonal maintenance keeps the outdoor coils clean, checks refrigerant pressures, and keeps the condensate drain line clear of buildup.

    • Can a ductless mini-split heat my home during cold winter months?

      Modern heat pump mini-splits provide excellent warmth even during freezing Mid-South weather. For homes with primary heating systems, they serve as fantastic supplemental warmth, working right alongside your main furnace services to keep your living space cozy.

  • AC Repair

    • How do I know if my AC needs a repair or a replacement?

      Frequent breakdowns, rising repair costs, and a system older than 10 to 15 years often mean that replacing your AC costs less over time than another repair.

    • What causes an AC to blow warm air?

      Low refrigerant, a failing compressor, or a thermostat miscommunication is the most common cause, and each one requires a different fix.

    • Do you offer emergency AC repair?

      Yes, our technicians are available 24/7 for AC emergencies, including nights, weekends, and holidays.

    • Can a small AC issue turn into a bigger problem?

      Yes, an electrical fault or airflow restriction left alone can stress other components and lead to a more expensive repair later.

  • Heating

    • What are common signs my heating system needs repair?
      Uneven heating, unusual noises, strange odors, frequent cycling, or a system that fails to start are common indicators. Prompt heating system repair service prevents minor issues from escalating into larger mechanical failures.
    • How often should a heating system be serviced?

      Most heating systems benefit from one tune-up a year, timed before the heating season starts. Regular service catches small issues early and helps prevent a breakdown on the coldest night of the year.

    • What are the signs my heating system needs to be replaced?

      Frequent repairs, rising energy bills, and a heating system older than fifteen to twenty years are all signs that replacement may cost less over time. Air Tech lays out real numbers for repair versus replacement during a free estimate.

    • Is a strange smell from my heating system dangerous?

      A burning smell when the system first kicks on for the season is often just dust burning off. A persistent odor, or one that smells like rotten eggs, needs immediate attention. Turn off the system and call for an inspection right away if you notice either one.

  • AC Installation

    • How do I decide whether to fix my air conditioner or buy a new one?

      If your unit is past its ten-year mark and you are calling for repairs every summer, replacing it often makes more financial sense. We test overall system health, lay out the repair costs alongside replacement options, and let you make the call without any sales pressure.

    • What causes an air conditioner to freeze up on a hot day?

      Ice build-up usually points to restricted airflow from a clogged filter or a refrigerant leak inside the lines. Continuing to run a frozen system can burn out the compressor, so it is best to turn the unit off and let us inspect the components right away.

    • Why are some rooms in my house warmer than others?

      Uneven cooling often comes down to leaking ductwork, poor insulation, or an improperly sized cooling unit. We evaluate how air moves through your branch lines and offer simple adjustments to balance temperatures upstairs and downstairs.

    • What is the difference between central AC and ductless systems?
      Central AC installation uses ductwork to distribute cooled air throughout the home, while ductless AC installation uses individual indoor units for targeted cooling zones. The right choice depends on your layout and comfort goals.
    • How long does AC installation take?
      Most AC unit installation projects are completed within one day, depending on system complexity and duct modifications. Larger upgrades or mini-split AC installation may require additional time.
    • Will a new system reduce my energy bills?
      Yes. Modern high-efficiency systems use less energy and regulate temperature more consistently. Proper installation ensures those efficiency ratings translate into real savings.
    • Do you offer financing or payment flexibility?
      We accept cash, check, and credit to make upgrading your cooling system straightforward. During your consultation, we review available options to help you plan your investment responsibly.
  • HVAC

    • How do I know if my system needs a repair or a complete replacement?

      If your system is over ten to twelve years old, requires frequent repairs, or struggles to maintain your target temperature, a replacement may be more cost-effective. We inspect key mechanical components, test efficiency levels, and offer clear facts so you can choose the right path for your budget.

    • Why is my home experiencing uneven temperatures between rooms?

      Hot and cold spots often stem from leaky ductwork, restricted airflow, or improper system sizing. We utilize thermal imaging and testing tools to locate air loss and balance airflow throughout your entire house.

    • How often should I schedule preventive maintenance for my equipment?

      We recommend servicing your system twice a year, once in the spring for cooling and once in the fall for heating. Regular tune-ups keep your machinery running efficiently, lower utility costs, and prevent sudden breakdowns during peak seasons.

  • How Can We Help You?

    • How do you find the cause of hot and cold spots?
      We start with proper measurements, not guesses. Our team inspects your entire system—from the equipment to the ductwork and the home’s insulation—to spot airflow restrictions, duct leakage, insulation gaps, and equipment sizing issues that are causing your uneven comfort.
    • Do you work on both HVAC and generators?
      Yes. We handle HVAC repair and replacement, plus standby generator installation, repair, and maintenance. That means you can call one team for cooling, heating, indoor air quality improvements, and reliable backup power planning.
    • What is included in your free estimate or second opinion?
      We review the symptoms, inspect key components, and explain what we find in plain language. You’ll get clear options for repair or replacement, plus practical guidance on efficiency, expected timelines, and what to prioritize first.
    • How often should a generator be serviced?
      Most standby systems need scheduled maintenance at least once a year, and sometimes more, depending on runtime and manufacturer requirements. Regular checks help keep batteries, oil, filters, and monitoring features ready, so the unit performs when needed.
    • Can indoor air quality upgrades help with allergies?
      They often can, especially when the source is inside the home. We can test for airflow and building envelope issues, then recommend solutions like filtration upgrades, UV options, or humidity control based on what your home needs and how your system runs.